FAQ

Q：What is your minimum order quantity?

We offer flexible minimum order quantities and can accept small orders, including sample requests. We sincerely hope that once you are satisfied with the samples, we will start a long-term and stable cooperation. Our production team is ready to efficiently manage and fulfil bulk orders while maintaining the same high standards of quality and service as our samples.

Q What is the sample delivery time?

For existing samples, we can provide free samples. Samples are refundable when you place a bulk order. We usually send samples via FEDEX, UPS, TNT or DHL. It takes about 5-7 days to arrive. If you want your own design, it will take 7-10 days depending on whether your design requires a new printing process.

Q What are your payment terms and shipping costs?

For payment: our normal payment terms are T/T 30% deposit after order signing and 70% for copy of bill of lading. We also accept Alibaba Trade Guarantee orders. For shipping: Express, sea or air freight is available. We will suggest a cost-effective shipping method for your reference with your delivery date.

Q I want my own design, what is the process?

We have an experienced design team that has served over 200 brand clients worldwide. You can send us your design in JPG, AI, cdr or PDF format. We will make moulds or print 3D drawings according to your requirements for your final confirmation.

Q What certifications do you have?

Our factory holds the following certifications: Sedex 4P Member, Disney FAMA certified, BSCI Audited, ISO9001& ISO14001, Class II medical production license. In addition, our silicone baby products have the following certifications: LFGB, FDA, CE. Our company is committed to quality, safety, environmental responsibility and ethical behaviour. If you require more detailed information or have any specific questions about our certifications, please do not hesitate to contact us. We are happy to provide additional information or documentation as needed.

FAQ